Shipping & Delivery Policy

Last updated: 01/01/2025

🚚 Free Shipping (Because We're Not Monsters!)

🇺🇸 USA Customers:

• **FREE Standard Shipping** on orders $50+
• - **FREE Express Shipping** on orders $100+
• - Under $50? Just $5.99 (still cheaper than gas to drive to the store!)

🇨🇦 Canada Customers:

• **FREE Standard Shipping** on orders $75+
• - **FREE Express Shipping** on orders $150+
• - Under $75? Just $6.99 (way better than those "other guys")

🌍 International Friends:

• **FREE Standard Shipping** on orders $100+
• - Under $100? Shipping starts at $10.99 (varies by location)

Why do we offer free shipping when Amazon charges for everything? Because we actually like our customers!

⏰ How Fast is "Fast"?

Processing Time

**1-2 Business Days** for all orders
- Monday-Friday orders placed before 2pm EST ship same day
- Weekend orders ship Monday (we're human, we need weekends too!)
- Holiday processing times may vary (we'll email you with updates)

Delivery Times

🇺🇸 United States:

• **Standard Shipping:** 3-5 business days
• **Express Shipping:** 1-2 business days
• **Overnight:** Next business day (available for urgent kitchen emergencies!)

🇨🇦 Canada:

• **Standard Shipping:** 5-7 business days
• **Express Shipping:** 2-3 business days

🌍 International Shipping:

• **Standard International:** 7-14 business days
• **Express International:** 3-7 business days
• *Customs clearance may add 1-3 additional days (we can't control customs, but we wish we could!)*

🌎 Where We Ship

Domestic Shipping

- **United States:** All 50 states + Puerto Rico, Guam, US Virgin Islands
- **Canada:** Coast to coast, eh! 🍁

International Shipping

We ship to most countries worldwide, including:
- **Europe:** UK, Germany, France, Italy, Spain, Netherlands, and more
- **Australia & New Zealand**
- **Asia:** Japan, South Korea, Singapore, Hong Kong
- **Latin America:** Mexico, Brazil, Argentina, Chile

Don't see your country? Email us at support@freshleen.com - we'll figure it out!

Where We DON'T Ship

- Countries with shipping restrictions or embargoes
- P.O. Boxes for certain large items
- That one weird town in Alaska (you know who you are 😉)

📋 Shipping Methods Available

Standard Shipping

- **USA:** USPS Ground Advantage, UPS Ground
- **Canada:** Canada Post Regular
- **International:** Standard international postal service
- *Tracking included with all shipments*

Express Shipping  

- **USA:** UPS 2-Day, USPS Priority Express
- **Canada:** Canada Post Expedited
- **International:** DHL Express, FedEx International Priority
- *Full tracking and signature confirmation*

Overnight/Next Day

- **USA Only:** UPS Next Day Air, FedEx Overnight
- Available Monday-Thursday for Friday delivery
- *Perfect for those "I NEED this garlic press RIGHT NOW" moments*

📦 What to Expect

Packaging

- **Eco-friendly materials** (recycled cardboard, biodegradable packing peanuts)
- **Minimal packaging** (your product, not 47 layers of plastic)
- **Secure protection** (your stuff arrives in one piece, guaranteed)
- **Freshleen branded** (you'll know it's from us!)

Order Tracking

- **Tracking email** sent within 24 hours of shipment
- **Real-time updates** via SMS (if you opt in)
- **Delivery photos** for most carriers (see exactly where it was left)

Delivery

- **Signature required** for orders over $150
- **Safe drop-off** for smaller orders (unless you request signature)
- **Delivery instructions** welcome (leave with neighbor, behind planter, etc.)

💰 Shipping Costs Breakdown

USA Shipping Rates

| Order Value | Standard (3-5 days) | Express (1-2 days) | Overnight |
|-------------|---------------------|-------------------|-----------|
| Under $50   | $5.99              | $12.99            | $24.99    |
| $50-$99     | FREE               | $7.99             | $19.99    |
| $100+       | FREE               | FREE              | $14.99    |

Canada Shipping Rates

| Order Value | Standard (5-7 days) | Express (2-3 days) |
|-------------|---------------------|-------------------|
| Under $75   | $9.99              | $19.99            |
| $75-$149    | FREE               | $12.99            |
| $150+       | FREE               | FREE              |

International Shipping Rates

*Rates calculated at checkout based on destination and weight*
- **Europe:** $12.99-$24.99 (standard) | $29.99-$49.99 (express)
- **Australia/NZ:** $14.99-$29.99 (standard) | $34.99-$59.99 (express)
- **Asia:** $15.99-$32.99 (standard) | $39.99-$69.99 (express)
- **Latin America:** $13.99-$27.99 (standard) | $31.99-$55.99 (express)

🚨 Special Circumstances

Large/Heavy Items

- Items over 50 lbs may require freight shipping
- Additional charges apply (calculated at checkout)
- White glove delivery available for large appliances

Rural/Remote Areas

- Additional 1-2 days for delivery
- Some express options may not be available
- We'll email you if your area has special requirements

Peak Season (Nov-Dec)

- Processing may take 2-3 business days
- Shipping times may extend by 1-2 days
- We'll keep you updated every step of the way

Weather Delays

- Mother Nature doesn't check our shipping schedule
- We'll notify you of any weather-related delays
- Safety first - we'd rather your package arrive late than not at all

🌱 Our Eco-Friendly Promise

Sustainable Shipping

- **Carbon-neutral shipping** (we offset 100% of shipping emissions)
- **Recycled packaging materials** whenever possible
- **Minimal packaging** (less waste, lower shipping costs for you)
- **Local fulfillment** when available (shorter distances = less emissions)

Package Recycling

- All our packaging is recyclable or compostable
- Reuse our boxes - they're sturdy! (We won't be offended)
- Biodegradable packing materials break down in 90 days

❓ Shipping FAQ

Q: Can I change my shipping address after ordering?

A: Within 2 hours of ordering, yes! Email us immediately at support@freshleen.com. After that, we're probably already packing your goodies.

Q: Do you ship to APO/FPO addresses?

A: Absolutely! Our military families deserve good kitchen gear too. Standard rates apply.

Q: What if I'm not home for delivery?

A: Most carriers will leave packages in a safe location or with a neighbor. You can also request hold for pickup at the carrier facility.

Q: Can I expedite an order that's already been placed?

A: If it hasn't shipped yet, we might be able to upgrade your shipping. Email us ASAP and we'll see what we can do!

Q: Do you offer local pickup?

A: Not yet, but we love the idea! Email us if you're in Wisconsin, USA- maybe we can work something out.

Q: What about damaged packages?

A: Email us photos at support@freshleen.com. We'll send a replacement immediately or issue a full refund. No hassle, no questions.

📞 Need Help?

Contact Our Shipping Team

- **Email:** Support@freshleen.com (fastest response)
- **Live Chat:** Available on our website during business hours

Response Times

- **Email:** Within 2 hours during business days
- **Emergency/Urgent:** Text [Your Number] for same-day response

🚛 Order Tracking

How to Track Your Order

1. **Email confirmation** with tracking number (sent within 24 hours)
2. **Track online** at [carrier website] or our order tracking page
3. **Text updates** (opt-in during checkout)
4. **Email us** anytime at shipping@freshleen.com

Tracking Information Includes

- Current package location
- Estimated delivery date
- Delivery attempts
- Final delivery confirmation

🎯 Our Shipping Promise

We Promise:

- ✅ Accurate tracking information
- ✅ Secure, eco-friendly packaging  
- ✅ Competitive shipping rates
- ✅ Real human support when you need help
- ✅ To make it right if something goes wrong

Unlike the "other guys," we actually care about your experience from click to doorstep!

📜 Important Legal Stuff (But We'll Keep It Simple)

Risk of Loss

- Risk transfers to you upon delivery
- We're responsible until it reaches your door
- Report missing packages within 48 hours for fastest resolution

Shipping Address Accuracy

- Double-check your address before ordering
- We're not responsible for packages sent to incorrect addresses
- Address changes after processing may incur additional fees

Customs & Duties (International Orders)

- Customs fees are customer responsibility
- We mark packages with actual value (no illegal "gift" marking)
- Some countries may impose additional taxes or fees

Force Majeure

- We're not responsible for delays due to natural disasters, strikes, etc.
- We'll communicate proactively about any major disruptions
- Customer satisfaction is our priority, even during tough times

This policy may be updated from time to time. We'll email customers about any major changes that affect their orders.

Questions about shipping?

We're here to help! Email support@freshleen.com 

Stay Fresh! 🌱  

The Freshleen Team

P.S. We know shipping policies are usually boring. Thanks for reading ours! Now go order something amazing for your kitchen! 🍳